Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, online order number, or proof of purchase.

To start a return, you can contact us at nextwavetoy@gmail.com. If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nextwavetoy@gmail.com.

Please note: All returns are subject to a 10% restocking fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. In addition, we do not accept returns on bulk orders totaling more than 10+ units. 

Unfortunately, we cannot accept returns on sale items, gift cards, or final sale items. Please see item descriptions for notice of Final Sale status.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


NO REFUND & NO RETURN POLICY — THIRD-PARTY PREP CENTER ORDERS

By placing an order and electing to have your goods shipped to or processed by a third-party prep center, you acknowledge and agree to the following:

Next Wave Toys bears no responsibility, financial or otherwise, for any failure, delay, damage, loss, mishandling, or non-performance on the part of your designated prep center. Once an order has been shipped to or received by a prep center, all sales are final. No refunds, credits, replacements, or returns will be issued under any circumstances arising from the prep center's failure to fulfill its obligations to you, including but not limited to:

  • Failure to inspect, label, bundle, or ship your inventory as agreed
  • Loss, theft, or damage to goods while in the prep center's possession
  • Delays in processing, forwarding, or delivering your order
  • Miscommunication, errors, or disputes between you and the prep center
  • The prep center ceasing operations, becoming unreachable, or going out of business

Your agreement is with your prep center — not with us. It is your sole responsibility to vet, contract with, and hold accountable any third-party prep center you choose to use. We strongly recommend obtaining a written service agreement directly with your prep center prior to directing any shipments to their facility.

All disputes related to prep center performance must be taken up directly with the prep center. Next Wave Toys will not mediate, arbitrate, or otherwise intervene in any such dispute, nor will any such dispute entitle you to a chargeback, reversal, or refund from us.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nextwavetoy@gmail.com.